Terms and Conditions of Rental
Terms and Conditions
It is important that you read and understand the entire contract before you sign it. By signing you are agreeing to the terms and conditions of each and every page included in the contract. The self-driving car rental company ("Lessor") identified in the aforementioned contract, and the natural person(s) who appear as contracting parties in their capacity as driver(s) and/or payer(s), in their own name and/or in the name of the company also identified in said contract as legal representatives ("the Renter"), agree to the rental of the vehicle identified in the contract, ("the Vehicle"), in accordance with the conditions contained in the aforementioned contract, in that document annexed to it, and in the general rate in force, published both in the rental office and on the website www.altiplanorental.es. This contract is governed by the terms and conditions reflected herein. The Renter declares that he/she has read and understood these conditions and accepts by his/her signature the terms and conditions of this contract. The Renter receives the Vehicle for rent in roadworthy condition suitable for rental at the beginning of the contractual relationship and undertakes to maintain and drive it in accordance with the rules of the Highway Code and the country in which it circulates. A certified copy of the original Vehicle documentation or proof of management, the rental contract with its terms and conditions, and a set of keys are delivered with the Vehicle.
1.- Use of the Vehicle: The Renter is obliged to keep the Vehicle until delivery and receipt of the same with the diligence required in article 1904 of the current Spanish Civil Code, and to always carry a copy of the rental contract in force on board the Vehicle. Likewise, you undertake to use and drive it in compliance with the rules of the Highway Code in force in the place and at the time of provision of the service and in accordance with the specifications for use of the type of vehicle leased. The Vehicle may only be used on public roads, and it is expressly prohibited: Driving the Vehicle by persons not authorized on the front. The Vehicle must be used by a person who does not have a valid and qualified driving licence to circulate in Spanish territory, and for the type of vehicle rented, even if their details appear as an authorised driver in the contract, or by any person under 21 years of age. Transporting people or goods, when this involves subletting the Vehicle. Transporting people or goods without having obtained the administrative authorisation required by law. It is forbidden to transport goods that require special conditions according to legislation and for which the rented Vehicle is not prepared such as ATP, ADR, etc. In the event of non-compliance, the Tenant will be liable for any penalties that the Administration may impose on the Lessor. Driving the Vehicle in inferior physical condition, caused by alcohol, drugs, fatigue or illness. Use the Vehicle to push or tow other vehicles, including trailers, unless authorized by the Lessor. Participate with the Vehicle in races, sports competitions, reliability tests or challenges of any nature or to teach driving. Unsealing or tampering with the Vehicle's odometer, and must immediately notify the Lessor of any breakdown of the same. Traveling outside the national road network or driving off paved roads. Any loss that occurs for this reason will be the sole responsibility of the Renter. Failure to stop the Vehicle as soon as possible when any warning light or alarm is illuminated or sounded indicating an anomaly in the operation of the Vehicle or when it is detected by the Renter, in these cases and must immediately contact the Lessor so that he or she can arrange the appropriate arrangements or the Vehicle insurance assistance company. No repairs or assistance will be paid without prior authorization from the Lessor. Driving the Vehicle to another country without having notified the Lessor and obtained their express authorization to do so at the time of entering into the contract or, subsequently, without the Lessor's consent by any means and must be recorded. It is forbidden to transfer between islands, and to Ceuta and Melilla. Carrying out an extreme or demanding sporty driving that is reflected in the control mechanisms with which the car is equipped or that causes premature and anomalous wear of elements of the vehicle that does not correspond to the kilometers traveled and that has its origin in an excess of demand on the part of the Renter. Vary any technical characteristics of the Vehicle, the keys, equipment, tools and/or accessories of the same. Mortgage, assign, rent, pledge, sell or give as collateral: the Vehicle, the rental agreement, the keys, documentation, equipment, tools and/or accessories of the Vehicle and/or any part or piece thereof. Transporting children under three years of age or persons over three years of age who do not exceed a height of 135 centimetres without using the corresponding restraint device approved in accordance with the weight and height of the child or person who must use it. Only the Renter has the right and responsibility for repairing the Vehicle and its accessories and unless expressly authorized by the Renter the Lessor repairs made by the Renter or a third party are prohibited. The roadside assistance telephone number available 24 hours a day, 365 days a year is provided on the front of this document.
2.-Responsibility and care of the Vehicle: The Renter shall: Inspect the Vehicle before taking possession of it. Have the Vehicle properly parked and guarded when not in use. Maintain it as required by the geographical location in which the Vehicle is located. Stop using the Vehicle and contact the Lessor immediately in the event of any fault or breakdown detected. Check that you have not left any belongings in the Vehicle before returning it, as the Lessor is not responsible for its subsequent return. Return the Vehicle during the opening hours of the rental office, together with all its documents, keys, tires, tools and accessories, at the place and date stipulated in the contract. A member of the Lessor's staff will check together with the customer that the Vehicle is in the same condition in which it was delivered, except for logical wear and tear due to use and mileage. The return of the Vehicle outside the opening hours of the office or to a place other than the office must be previously and expressly authorized by the Lessor. In any event, the Renter shall remain responsible for the Vehicle until it is received by a member of the Lessor's staff and the Vehicle status report is not issued. That is, any damage, loss, theft of the Vehicle or its optional accessories will be the responsibility of the Renter until the inspection and condition check of the Vehicle by the Lessor's personnel. The replacement of the vehicle will only take place in the event of a breakdown or accident without fault or recklessness on the part of the renter. Replacement vehicle coverage will be made within the following 48 hours and will only be carried out with vehicles that are within the Peninsula.
3.-Payments and charges derived from the rental: The rental price is the one expressed in the rental contract and is established according to the general rate in force in terms of services, taxes, insurance and/or optional exemptions, and by the price agreed with the Tenant at the time of the rental according to the selected rate. The duration of the rental is that agreed in the contract, and will be billed based on periods of 24 hours, counted from the time it was formalized. There is a courtesy period of 60 minutes, after which an additional charge will be made, during the first 24 hours, of one more day of rental at the price of the General Rate in force. After 24 hours of delay in the return of the Vehicle, the charge will be made for the days that elapse until the effective delivery of the Vehicle. In the case of renewable rentals on a monthly basis, the Tenant is obliged to appear at the rental office on the last day of the contract so that the lessor can close the contract by settling all the contracted concepts. The aforementioned appearance at the office may be replaced by the sending of the new signed contract via email, provided that all the contracted items are settled. In renewable rentals, fluid and oil levels must be checked regularly, and safety inspections or checks must be allowed that are appropriate and in accordance with the vehicle type's usage inspections. These inspections must be carried out by the workshops authorised by the Lessor, and the Lessee will be liable for any damage resulting from the incorrect replacement of the engine fluid levels of the rented vehicle. In these rentals, it will be the Lessee's obligation to respect the maximum achievable mileage limitation and communicate this to the Lessor. All persons identified in the rental agreement shall be jointly and severally liable for the payment of any amounts due arising from the contract. The Renter agrees to pay to the Lessor: The charges for the rental of the type of vehicle quoted according to the Lessor's current rates and price agreed in the rental agreement. The extra services that you will contract or use to be paid according to the current rates of the Lessor published both in the Rental Delegation and on the website www.altiplanorental.es. A deposit or deposit is established to be retained from the Renter at the beginning of the contract and to be returned at the time of receipt of the Vehicle and after verifying both the correct interior and exterior condition of the same so that it corresponds to the state of delivery, as well as compliance with the conditions established in this contract. The amount of the deposit will be determined on the back of the contract for each type of vehicle rented. The application of the initially agreed rate is subject to the return of the Vehicle being made on the scheduled date and place. In the event that the Renter wishes to use the Vehicle for a longer period of time than agreed, he/she undertakes to obtain express written authorisation from the Lessor by paying in advance the amount corresponding to the extension of the rental. Charges incurred for the loss of Vehicle documentation, as well as the loss of tires, tools, and accessories, including damage to rims and tires due to the customer's fault or negligence. The costs of repairing the damage caused to the Vehicle, in the event of an accident, when the following circumstances occur: 1. The Vehicle was not used in accordance with the established conditions. 2. That the accident report had not been completed within the period indicated or that it did not conform to the reality of the events that occurred. Fines and legal expenses due to traffic violations or infringement of laws, regulations or ordinances, by the Renter.3 The Renter shall satisfy and be liable as if he were the owner of the Vehicle against the fines or penalties imposed by any administrative body by reason of the use of the Vehicle, as well as for the condition of the Vehicle in cases attributable to it. The Renter shall reimburse the Lessor for any amounts, including any surcharges or interest of any kind, which the Renter is obliged to pay by reason of any fines or penalties imposed as the owner of the Vehicle. In case of wrong refuelling and Adblue in the wrong compartment are considered negligence not covered by the insurance, the customer will pay all the expenses incurred (towing, emptying of tank, etc.) according to the budget of workshops agreed with Altiplano Rental. In the event of damage or deterioration not linked to the usual wear and tear of items not covered by the insurance and caused by misuse, carelessness or negligence of the Renter, the Renter will pay all expenses incurred. Exceptional cleaning or repair of upholstery, chrome or interior panels due to the effect of marks, breaks, degradation or stains that cause deterioration or need for aesthetic repair, replacement or exceptional cleaning treatment on elements of the vehicle whose origin is attributable to the use carried out by the renter. The cost of this cleaning will be governed by the additional charges rate, registered with the Rental Delegation. The fixed prices (VAT included) are basic cleaning €95, medium cleaning €175, full cleaning €295. If any element needs to be replaced due to the impossibility of removing or cleaning the deterioration, the Renter will pay the stipulated price according to the price list of the Official Service of the brand or specialized spare parter. All advertised rates are subject to change without notice. Special offers can be unsubscribed at any time. By signing this contract, the Renter authorises the Lessor to charge the Lessee's credit card for any amounts agreed to be paid or will remain pending at the end of the contract for payment of rental, damage caused to the Vehicle not covered by the insurance undertaken, or any other concept attributable to the Renter. with a breakdown of the charges. The vehicle must be returned with the same amount of fuel delivered. Otherwise, there will be a charge for missing fuel of €40/quarter tank of vans or €47.50 for each quarter tank in vehicles with bodywork, in addition to an additional charge for refuelling of €12. ALTIPLANO RENTAL may also make charges, in relation to incidents that may have occurred during the Rental Period and/or in relation to the use of the Vehicle, that are not satisfied by the insurance.
4.-Reservation cancellation policy: In accordance with the provisions of the Consumer Regulations in the EU, you are informed that the customer does not have the right of withdrawal in the reservation or hiring of vehicles that they formalize. However, whether the reservation has been made through the website or by telephone or in person at your Delegation, ALTIPLANO RENTAL allows you to cancel your reservation by the same means used to contract it. In this case, we will refund the full amount paid if the cancellation occurs 7 days before the time of collection of the vehicle that appears in your reservation. Booking cancellations communicated less than 7 days before the pick-up time of the vehicle and less than 48 hours before the specified pick-up time will result in a loss of 25% of the amount paid for the booking. Booking cancellations less than 48 hours prior to the specified pick-up time will not be entitled to any refund of your booking. The refund will be made in the same form of payment made within a maximum period of 10 calendar days. Please note that the modification of your reservation may involve changes in the price of your rental, since this will be done in accordance with the current published rates/offers and that you must use as a communication channel the sending of an email to reservas@altiplanorental.es, or you must contact the rental office that collects the vehicle in order to modify your reservation. In any case, the modification of the reservation is subject to the availability of the vehicle and the schedule of the Vehicle Rental Delegation.
5.-Prohibition of Assignment: The client may not transfer his/her reservation rights or obligations in accordance with these Terms and Conditions. The booking contract is concluded between the client registered in the booking and ALTIPLANO RENTAL. It reserves the right to cancel a reservation at any time in situations of Force Majeure. Altiplano Rental reserves the right to cancel in the event of breach of the rental agreement by the customer, including non-payment of any amount due for previous rentals made in which the customer who has booked, the renter himself and/or driver of the vehicle that have been part of the signed rental contract may have been involved. It also reserves the right to cancel in the event of any arbitrary or unlawful behaviour towards the employees of the Rental Delegation or for fraudulent or illegal activity committed with one of the vehicles of the ALTIPLANO RENTAL brand prior to the rental contract to be signed. In all these cases of cancellation, ALTIPLANO RENTAL will reimburse the customer for the amount paid for the reservation.
6.-Insurance: The rental rates include the coverage of the compulsory insurance of the Vehicle and the supplementary liability insurance with unlimited guarantees for damages against third parties arising from the use and circulation of the Vehicle. These coverages are guaranteed and assumed by the insurer with which the Lessor has the corresponding insurance policy and are subject to the provisions of the general and specific conditions of the same, and to the regulations of the current legislation. By signing the rental agreement, the Lessee adheres as an insured to the aforementioned policy, a copy of which is available at the Lessor's registered office, which can be consulted by the Lessee. Any additional drivers are subject to the terms and conditions and limitations of our policy. This policy does not cover damages, losses or any other harm suffered to the baggage, goods or objects transported in the vehicle, or the total or partial loss or damage suffered to the Vehicle due to theft, vandalism and/or traffic accident. In the event of damage to the vehicle without the liability of the third party, the amount deposited as an excess will not be refunded. If the vehicle is stolen, the excess amount will not be refunded. Renter agrees to assist and cooperate with our insurer in the event of a third-party claim. You also accept responsibility for any failure to report third-party claims as soon as possible. In the event of any fraud or breach of the terms and conditions of our policy or any breach caused by misuse of the vehicle that invalidates the coverage provided by our liability policy, the customer will be personally liable for any damages that may be generated.
7.-Damages not covered by the insurance: The client will be financially responsible for the total cost of the damages suffered by the Vehicle according to the estimate issued by an independent workshop or according to damage appraisal (both contracted by Altiplano Rental) when they occur due to negligence in the use of the vehicle such as: Punctures (Caused by poor driving or driving on unpaved terrain, etc.) / Damage caused to third parties by carelessness or reckless driving (Use of mobile phones or GPS while driving, driving over the speed limit, not using the handbrake when parking, etc.) / Refuelling with the wrong fuel (If in doubt, the customer can call the office to make sure of the type of fuel in the vehicle) / Damage to rims and tyres (dents or bumps caused by poor driving, driving on unpaved terrain, not driving without hitting curbs, etc.) / Lost or broken keys or remote controls. (In this situation, notify the office where you rented the vehicle) / Theft of the vehicle with the keys in the ignition / Damage to the upholstery and locks (Cigarette burns, cuts, or damage from attempted theft, etc.) /Other damage to the interior of the vehicle (Damage to the floor of the vehicle, excessive soiling, damage to the interior panelling of the body, etc.) /Drilling holes in the bodywork/Removing the vehicle's lettering without prior authorization/Replacement, loss or unanchoring of seats/Damage or loss of vehicle accessories (antenna, vehicle jack, safety triangles, windshield wipers, fuel cover cover, fire extinguisher, vest, anti-puncture kit, loss of documentation, etc.) /Damage to the engine due to negligence by you or the passenger (behaviour that does not meet the minimum standards expected of a reasonably prudent person in similar circumstances) with overloaded vehicle, improper driving, etc./Damage to the underside of the vehicle (due to driving on unpaved terrain, carelessly passing a speed bump, as a result of a collision or collision with mobile bollards located in duly marked restricted access areas, etc./Damage caused to the vehicle as a result of a collision or collision with any object or architectural element due to an incorrect assessment of its height by the driver/Damage due to misuse of the clutch (by constantly resting the foot on the clutch pedal, changing gears without fully depressing the pedal, etc.) /Driving under the influence of alcohol or drugs/Other damage caused to the vehicle due to negligence. The contracting of Full Coverage does not exempt the renter from the payment of the damage caused to the vehicle described in this point.
In the event of an accident, you must inform us within 24 hours of the relevant collision or road accident taking place and in any event before the end of your rental period. You must also provide us with a fully completed accident report and any other document that you consider may be useful to complement your declaration within 7 days of the occurrence of the event. The appraisal of damages not covered by the insurance in the terms described in this General Condition will be calculated taking into account the appraisal carried out by an expert office external to the Lessor, or when such quantification cannot be carried out a priori, in accordance with an initial valuation carried out by qualified personnel of the Lessor.
8.-Liability for damage, loss or theft of the Vehicle: The renter accepts responsibility for damage, loss or theft of the vehicle during the term of the rental agreement. In the event of theft of the Vehicle, you must report the reported facts to the rental office, delivering the original of the police report within 24 hours of its formalization, except in situations of force majeure, and in any case before the end of the agreed rental period, together with the original keys of the Rental Vehicle. granting the Lessor the right to terminate the contract, as well as to demand the immediate return of the Vehicle. You will be required to pay the entire outstanding debt immediately, regardless of the pre-agreed terms of payment. The Renter must pay the market value of the stolen car and compensate the Lessor for loss of profits and consequential damages, which will include legal costs, towing, expert opinions, etc. The loss or theft of the Vehicle does not entail the obligation of the Lessor to make a replacement vehicle available to the renter.
9.-Accident: In the event of an accident, the Renter undertakes to: Not leave the rented Vehicle without taking adequate measures to protect it. Do not admit liability to third parties in the event of an accident. Notify the Renter of the accident within 7 days using the European Accident Report. Obtain the complete details of the opposing party and possible witnesses, completing an accident report, which will be sent to the landlord within 48 hours of the accident occurring. Collect the names and addresses of those involved in the accident and communicate them to the Landlord. If the other party refuses to sign, the tenant must request the presence of the police on site to clarify the facts, otherwise the tenant will be considered responsible for the accident, unless proof to the contrary is provided. Assist both the Lessor and the insurer in any legal proceedings. In the event that the lessor receives a claim to the contrary if the renter does not submit a signed accident report or declaration of non-existence, the driver of the vehicle will be liable for the damage provided that he does not prove that they were due to the sole fault of the injured party or to force majeure unrelated to the driving or operation of the vehicle.
10.- Termination of contract: The parties will have the right to terminate the contract if there is legal cause to do so. The Lessor shall have the right to terminate the contract with immediate effect, in the event that the Lessee becomes delinquent, which will occur on the day following the due date of the corresponding payment obligation, without the need for any notice. The following shall be considered just cause to terminate the contract: Use of the Vehicle not suitable for its purpose or that causes damage to it in a wilful or grossly negligent manner, including the lack of maintenance or revisions when obliged to do so. The costs incurred for the return of receipts, checks, promissory notes, money orders, credit card charges, unless the Renter proceeds to pay within seven days, or the failure to comply with the payment terms previously agreed by the lessor. Failure to comply with any of the conditions set forth in this contract. In the event of a high accident rate. In any case, the Lessor shall have the right, upon termination of the contract and to remove the Vehicle wherever it may be. In the event of termination of the contract, the Renter will be obliged to immediately return the vehicle, keys, documentation and accessories. In the event of termination of the contract, the parties may claim from each other the damages caused by the termination, which includes not only consequential damages, but also loss of profits due to the unavailability of the Vehicle. In particular, the termination of the contract authorises the Lessor to claim the amounts indicated in these General Terms and Conditions in terms of costs, tolls, penalties, charges or compensation and, where appropriate, to charge the Lessee the resulting amounts through the electronic payment system or equivalent used for the contracting of the vehicle. In these cases, the Lessor will immediately inform you of the charge made and the reasons that have caused it, providing all the information in this regard.
11.- Complaints: Complaints may be submitted in writing to the registered office of the lessor that appears in the contract or to the email address reservas@altiplanorental.es. In compliance with Law 7/2017, it is reported that the lessor is NOT adhered to the Consumer Arbitration System nor does it offer specific adhesion agreements for the resolution of claims.
12.-Legislation: This contract is formalized and signed in Spanish and is governed by Spanish regulations and jurisdiction. However, the lessor notifies the undersigned lessee, in accordance with the provisions of article 38 of Law 16/1987, of 30 July, on Land Transport Regulation, prior to the start of the service, of its express will NOT to submit to the Transport Arbitration Boards. For any dispute or controversy arising as a consequence of this contract, the parties expressly submit to the courts of jurisdiction that correspond in each case, to the place where the contract was concluded.
13.-Data protection: The parties to this Agreement are informed and give their consent for their personal data to be processed in order to be used in relation to the development and execution of this Agreement, for the management and archiving of the documentation related to it and files owned by Altiplano Rental. The purpose of which is the management of clients, the performance of the contracted services, the commercial follow-up of the client and other commercial communication actions. The legal basis for the processing of the data is the specific consent expressed in this document for the purposes of the performance and control of the contractual relationship and the delivery of any relevant documentation. The data provided will be kept for as long as necessary to ensure compliance with the legal obligations of the Parties. The personal data provided will be kept for as long as the contractual relationship is maintained, the personal data will not be communicated to third parties or transferred outside Spain. The parties involved, under the terms established in the data protection regulations in force at any time, may revoke at any time the authorisation granted for the processing, as well as exercise the rights of access to their personal data, rectification of incorrect data, deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected, Objection, the right to request the restriction of the processing of your personal data, the right to portability and the right to lodge a complaint with a supervisory authority. The parties involved undertake, in the use of the data included in the files, to respect confidentiality and to use them in accordance with the purpose of the files. Upon termination of this Agreement, all data protection documentation shall be destroyed or returned to the other party, without any copies being retained. The client accepts that Altiplano Rental will incorporate the data communicated into its automated files and proceed with their processing, communicate them to third parties in compliance with purposes directly related to the management of the contract and send them by any means, including email or equivalent means, information and advertising of their products and services.